Spa Receptionist
Location: Serenity Spa at Seaham Hall, County Durham
Salary: To be discussed at interview + share of service charge (approx. £2,000 per
year for full-time team members)
Hours: Up to 24 per week (0-hour contract) across shifts between
6am–10:30pm, including weekends and bank holidays
Reporting to: Spa Supervisor, Treatment Manager, Assistant Spa Manager
& Spa Director
Seaham Hall, home to the award-winning Serenity Spa, is
seeking a passionate and service-driven Spa Receptionist to join our dedicated
team.
This is a key front-of-house role at the heart of the guest
journey, where you will create exceptional first impressions and deliver a
seamless, five-star spa experience from arrival through to departure.
The Role
As Spa Receptionist, you will be the primary point of
contact for our guests, ensuring every interaction is warm, professional, and
personalised. You will manage bookings, support daily operations, and
confidently promote our treatments and experiences.
The Ideal Candidate
- Previous
experience in a spa, hospitality, or customer-facing role is desirable
(full training provided)
- Exceptional
communication and guest service skills
- Strong
attention to detail with a passion for delivering 5-star experiences
- Confident
using booking systems, Microsoft Office, and general computer software
- Excellent
organisational skills with the ability to multitask
- Professional,
well-presented, and aligned with luxury brand standards
- Flexible,
reliable, and a strong team player
Key Responsibilities
- Deliver
an exceptional guest journey from pre-arrival to departure
- Manage
spa bookings efficiently, maximising availability and revenue
- Complete
all reception administration, including guest profiles, payments, and
reporting
- Maintain
expert knowledge of spa treatments, packages, and promotions
- Proactively
promote spa services, retail, and offers
- Conduct
engaging spa tours for guests
- Handle
guest queries and feedback professionally
- Liaise
with other departments to ensure seamless operations
- Maintain
impeccable presentation standards across reception areas
Benefits
- Comprehensive
in-house training
- Clear
progression opportunities
- Share
of monthly service charge
- Staff
discounts on spa experiences, retail & vouchers (up to 20%)
- Pension
scheme & Wagestream access
- Uniform
provided
- Free
onsite parking
- Opportunities
to participate in charity and team events
If you’re passionate about luxury hospitality and creating
memorable guest experiences, we would love to hear from you.