The Role Outline: Your Shift at a Glance
Are you the person everyone calls when something stops working? We need a proactive Maintenance Assistant to be the absolute backbone of our hotel and leisure club. This is not just about changing lightbulbs or tightening screws. You are the go-to problem solver who jumps in to save the day when a guest room has an unexpected issue, keeps the Leisure Club running seamlessly for our members, and ensures our public areas look exactly as sharp as they did on day one.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to take ownership, learn new skills, and grow their careers.
Previous professional facilities experience is great, but your attitude, energy, and practical skills matter much more to us. If you are a natural problem solver who loves keeping a massive property running smoothly, working with people, and being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. You will take real pride in your work, ensuring our property remains in absolutely prime condition.
We Will: Treat each other with respect and dignity. No ego, no drama. You will work closely with Housekeeping, Front of House, and Leisure to get issues sorted quickly and efficiently.
We Care: We care about our impact on guests, the community, and each other. You are the person who saves the day for a guest when something goes wrong, acting as the eyes and ears of the entire hotel.
Your Shift: What You’ll Actually Be Doing
As our Maintenance Assistant, no two days are ever the same. We trust you to handle:
Rapid Response: Jumping in to fix unexpected faults in guest bedrooms, ensuring minimum disruption and a flawless guest experience.
Leisure Club Upkeep: Keeping our high-traffic gym, pool, and spa facilities running seamlessly so our members never miss a workout.
Property Pride: Painting, patching, and perfecting our public areas so the hotel always looks fresh, welcoming, and on-brand.
Health & Safety: Performing regular checks, maintaining equipment, and ensuring everything across the site is safe and strictly compliant.
How We Succeed Together
We do not micromanage. We believe in Ownership & Integrity, giving you the autonomy to manage your daily job list, prioritise urgent repairs, and make decisions on the fly to keep the building running smoothly.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves to help you build a serious career in property maintenance. We constantly Innovate & Progress so we can Inspire Excellence and smash our guest satisfaction targets together.
The Perks: What’s In It For You?
Gym Membership: 2 x complimentary gym memberships at your home hotel.
Hotel Stays: Hotel rooms from £20 across 34 hotels.
Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
Retail & Lifestyle: Hundreds of brand discounts via the Village app.
Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect corporate CVs, we are looking for great people. If you love getting stuck into hands-on property maintenance and want a role where you are constantly on the move, we want to hear from you.
Bring your personality, your practical skills, and your drive. Hit apply, tell us why you love fixing problems, and let's see if we are a match.
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