HH Front of House Assistant

Job Title: Front of House Restaurant Assistant Approximately 20 hours per week over 4/5 days

Reports to:  Carolyn Snook - Restaurant Manager

Accountable to: General Manager - Cerys O'Neill & Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin 

Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU 

Hourly Rate: Discussed at venue.

Your Introduction to Farmer Palmer’s Team and History

In 1998 Farmer Palmer’s was born.  From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.

We are looking for a friendly, enthusiastic, and hardworking Front of House Restaurant Assistant to join our busy catering team at Farmer Palmer's Farm Park. This is a customer-facing role where no two days are the same. You'll play an important part in ensuring our visitors enjoy excellent food, great service, and a clean, welcoming environment.

Key Responsibilities

• Serving customers from the restaurant counter, including:
• Hot and cold drinks
• Ice creams
• Hot food and snacks
• Providing excellent customer service with a friendly and positive attitude.
• Taking cash and card payments accurately using the till.
• Clearing and cleaning tables promptly to maintain a tidy dining area.
• Maintaining high standards of cleanliness and hygiene throughout the restaurant.
• Assisting customers with carrying trays when needed.
• Supporting the kitchen team with washing up and other duties as required.
• Restocking supplies and ensuring service areas remain clean and well organised.
• Working proactively during busy periods to keep queues moving and ensure an excellent customer experience.

What We're Looking For

• A positive, reliable, and hardworking team player.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced, busy environment.
• A proactive approach with the ability to use initiative.
• Good attention to detail and pride in maintaining high standards of cleanliness.
• Comfortable handling cash and card transactions.
• Previous hospitality or catering experience is desirable but not essential, as full training will be provided.

Working Hours

This role offers flexibility and will include weekday shifts and one weekend day per week. Additional hours may be available during peak periods and school holidays.

What We Offer

• 25% staff discount on food, drink, and retail purchases on sit
• Free entry for immediate family members
• Free on-site parking
• Employee Assistance Programme (EAP)
• Closed over the Christmas & New Year period
• Friendly and supportive working environment
• Opportunity to be involved in exciting seasonal events and attraction development