Cocktail Waiter/Waitress - Full
and part time positions available
Location:
Hoar Cross Hall, Staffordshire
About
Us
Nestled in
the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately
home with the indulgence of a luxury spa resort. Offering an unrivalled guest
experience, our estate boasts exquisite dining venues, expansive gardens, and a
world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional
service and creating unforgettable memories for our guests.
Here at Hoar
Cross Hall our aim is to treat our guests as a friend of the family and to
create positive memorable experiences during their stay or visit to the Hall
and Spa.
Our purpose
is to hire people with passion and positivity. We train you for skill, nurture
you to grow and achieve your goals….
The
Role
Do you have a passion for
impeccable service and exquisite cocktails?
As part of our Food and Beverage
team you will have a natural way with people, an eye for detail and the drive
to maintain and improve standards. It is essential that you have a desire to
deliver amazing service and a personality that shines! You will work as part of
a fun energetic team creating astounding experiences for our guests.
Key responsibilities
- Providing efficient, courteous, and professional service at all
times within the Outdoor Spa Terrace, bars, restaurants, and any other department
- Assisting
in delivering all aspects of our food and beverage service to guests across all
hotel and spa areas, particularly the service of cocktails.
- Answering
guest queries in a polite and helpful manner
- Coordinating
with bar staff to ensure the availability of all beverages
- Handling
guest complaints, responding accordingly or escalating as required to ensure
the complaints procedure is followed and service recovery results in a
satisfied guest
- Maintaining
compliance with applicable health and safety standards, dress code, and other
serving standards.
- Undertaking
new or refresher training sessions as required
Role
Requirements
Essentials
- Have previous
experience in a similar role within the hospitality industry
- Have knowledge
of cocktails, and other beverages
- Have a good
understanding of liquor licencing, food hygiene and quality standards
- Have the
ability to work under pressure and in a fast-paced environment
- Have excellent interpersonal and communication
skills
Desirables
- Have experience with large volume covers
- Have Food Safety Training
Additional
Information
- Full and part time positions available
- Working between 1-5 days a week (6 hours minimum - 40 hours per
week)
- Covering shifts for mornings, afternoons and evenings
- Zero-hour contract
Why
Join Us
- Work in a
picturesque, historic estate with a focus on luxury and high standards in
hospitality
- Complimentary
Spa Day on work anniversaries at any of our company spas
- Free meal
provided daily through our staff canteen
- Complimentary
use of leisure and spa facilities
- Access to the
Employee Assistance Program
- 30% discount on
overnight stays and spa days
- Discounts on
food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend
scheme
- Excellent
Induction and training programme
- Perkbox Online
benefits and discounts
- On-line Doctor
support (appointments/prescriptions)
- A fun,
supportive and inclusive work environment with loads of development
opportunities
People often say you can't
choose your family, but here at Hoar Cross Hall, we choose YOU to be
a part of ours!