Receptionist - 6 month Fixed Term Contract

Key Responsibilities

• Taking reservations either face to face, over the phone or email, and allocating rooms to guests, delegates and visitors as required
• Be responsible for handling incoming and outgoing telephone calls promptly and courteously, ensuring that enquiries and messages are always dealt with efficiently
• Develop and maintain effective liaison with other departments (e.g. housekeeping, restaurant, and kitchen) and headquarters departments, e.g. learning and development, and Committees Administer reservations correctly and courteously.
• Ensure that guests are greeted, checked in and allocated rooms promptly and courteously and checked out accordingly
• Following check-in procedures, ensuring that the correct address and charge out details are obtained from each hotel guest. Ensuring that charges are correctly entered and updated on the guest’s bill
• Too ensure that parcels are received without delay
• Responsible for the Reception area, ensuring that the area is clean and tidy, parcels are received, and that security measures are maintained
• Responsible for taking customer payments and reconciling banking to ensure financial safeguarding are maintained
• Deal with customer complaints and follow relevant complaints processes
• Will occasionally support the conference centre team with large functions
• Report any accidents or incidents, following company procedures
• Attend training courses related to the role as and when required

Skills, Knowledge and Expertise

• Previously worked within the hospitality sector in a customer facing role. Ideally as front of house in a hotel or conference centre
• Has effective interpersonal and communication skills, with the ability to communicate at all levels. Being approachable, calm under pressure, maintaining a professional and positive manner
• Has a hands-on approach, is well organised, able to multitask and utilise their own initiative
• Has proficient written and spoken English communication skills
• Previous experience of working with IT systems and/or databases
• Can demonstrate flexibility regarding shifts which include early and late shifts along with weekend working

Benefits