Receptionist

Receptionist

Location: Bisham Abbey, Marlow, SL7 1RR

Salary: £12.71 per hour annum plus excellent benefits

Schedule: Part time hours 30 hours per week, or 15 hours per week as a job share flexible to cover various shift patterns including Monday to Sunday. Early shift Monday to Friday: 6:00am to 2:30pm. Late shift Monday to Friday: 12:30pm to 9:00pm. Early shift Saturday to Sunday: 7:00am to 1:00pm. Late shift Saturday to Sunday: 1:00pm to 7:00pm.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Bisham Abbey.

Bisham Abbey encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you’ll be the welcoming face of the centre, helping customers, visitors and partners enjoy a positive experience from the moment they arrive. You’ll deliver excellent customer service while supporting the smooth day-to-day operation of the facility and ensuring every interaction reflects values of trust, care and pride.

Your work has purpose. By creating a welcoming environment and supporting high-quality service delivery, you’ll help create a positive impact on communities, encourage participation in health and wellbeing activities, and contribute to a better future for everyone who uses the centre.

What you’ll do as a Receptionist

• Welcome visitors, customers and guests, providing a friendly and professional first impression.
• Answer and direct telephone and email enquiries promptly and accurately.
• Take bookings, process payments and support customers throughout their journey.
• Promote centre services, facilities and special offers to help grow participation and engagement.
• Support the operation of centre facilities, including customer sign-in processes, room setup support and daily checks where required.
• Carry out administrative tasks and work closely with colleagues, event organisers and other teams to ensure services run smoothly.

Does this sound like you?

• Excellent customer service and communication skills, with the ability to build positive relationships.
• Friendly, approachable and committed to helping customers and colleagues.
• Strong organisational and time management skills with good attention to detail.
• Able to use initiative, solve problems and remain calm when dealing with enquiries or unexpected situations.
• Flexible and reliable, with the ability to work a varied shift pattern including weekends and bank holidays.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.

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