Leisure Club Assistant - Part Time Casual

Part Time - Casual 

A Casual Leisure Club Assistant is responsible for delivering outstanding levels of cleanliness, safety and satisfaction to all Guest and Members.
 

• All owners, members and guests receive friendly and consistent personalised service & manage customer feedback effectively.

• Manage the activities and day to day operation of the Leisure Club & pool plant areas assigned to you.

• Maintaining the highest cleanliness standards throughout the Leisure Club (areas include snooker room, games room, squash court, gym, changing rooms, sauna, steam room and pool hall.

• Ensuring that all Health & Safety Standards are adhered to in the Leisure Club & Pool plant room including compliance with Wet Leisure Supervision Policy.

• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.

• Completing daily and weekly pool tests and running pool plant area.

• Cashing up, taking payments (cash, credit card & room charges) on Ez-runner and other POS systems.

• Taking Health & Beauty appointments, dealing with general queries and greeting guests to Health & Beauty.

• Completing club membership sales and administering these on Harlands & Ez-Runner databases.

• Reporting of lost property, accidents, maintenance issues, or other incidents.

• Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner. 

• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor. 

• Demonstrate an awareness of customer priorities and anticipate needs. 

• Action all guest requests in friendly efficient manner. 

• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests.

• Any reasonable requests made by management.
   

Although not essential, the following qualifications are preferred:

• Excellent team working skills

• Excellent communication skills

• Excellent grooming standards          

• Experience of working as part of a team 

• Pool Attendant / Responder/ Lifeguard