Customer Assistant - Travel Money - Edinburgh Kinnaird

Work Pattern
Week 1
Sunday 14:30-19:30
Monday 17:00-21:00
Thursday 17:00-21:00
Friday 17:00-21:00

Week 2
Monday 17:00-21:00
Thursday 17:00-21:00
Friday 17:00-21:00
Saturday 15:30-20:30

Under 18 disclaimer 
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
 
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.

You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.

• Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
• Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
• At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
• Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
• Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.

If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.