B1 - Temporary Promotion - Recoveries Assistant Team Manager - Social Security Scotland

Are you looking for a new role which will give you the opportunity to expand your experience, and work within the Recoveries Team?

If so, we are looking for a B1 Recoveries Assistant Team Manager to join the Recoveries Team in the Benefit Expenditure and Debt Finance Branch. This temporary opportunity is for a period of up to 12 months. This role provides an exciting opportunity to develop the Recoveries team and service, building individual and team capabilities to ensure an accurate and quality service. 

You will demonstrate flexibility, be comfortable in a changing environment, and enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions. and solutions. This role offers the chance to develop a broad range of skills in a fast paced environment.

Responsibilities 

• Line management responsibility for a team of Recoveries Officers, including managing performance, quality assurance checking and supporting staff with their personal development to enable them to reach their full potential, including skills development and training.

• Effectively manage and prioritise multiple tasks in a fast-paced environment.

• Use of a Debt Management System, and other financial systems to establish the various payment methods received, carrying out full quality, error and other monetary checks.

• Oversee mailboxes for debt or recovery queries.

• Liaise with Solicitors progressing court action and making decisions with current guidelines on whether court action is necessary and appropriate.

• Review and provide guidance on complex debt cases where expertise is required. 

• Review debt cases prior to referral for court action to ensure accuracy and appropriateness of referrals. Reviewing debt case decisions on complex cases.

• Work collaboratively with colleagues across a variety of different functions to contribute to effective recovery of over payments.

Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here. 

For this temporary opportunity, the following Success Profile elements will be assessed:

Experience

• Significant experience within a recoveries environment, including an in-depth understanding of Social Security Scotland debt recovery protocol and processes, case management systems, and operational best practices.
   

Behaviours

• Making effective decisions – (Level 2) 
• Delivering at pace – (Level 2 )
   

You can find out more about Success Profiles Behaviours here.

How to apply
Please apply online, providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.   

Please note that a CV is not required for this opportunity. 
 
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action. 
 
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment. 

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis.  If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head. 
 
Please note that the post is only open to individuals who have satisfactorily completed their probationary period. 

Dates to Remember
Statement submitted by: 5pm on Monday 20^th July 2026.
Informal chats: week commencing  3^rd August 2026.

Duration of temporary opportunity
This opportunity will be for up to 12 months in duration.

Hybrid Working
Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location. 

Further Information  
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.  

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.       

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.       

If you have any questions about the role please contact Patrick McCabe at Patrick.mccabe@socialsecurity.gov.scot.